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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A pop-up window will open. It offers detailed info about all the actions that you can carry out on the given page. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast variety of instructional videos clarifying how to work with our hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you searching for, take a gaze at our comprehensive FAQ section, which comprises questions asked by real people and provides practical solutions. We periodically "revamp" our FAQ section with new questions & answers in order to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our excellent team of technical support engineers available 24-7 and ready to help you with any question. Each support ticket you send will be replied to in less than sixty minutes (the average ticket response time is approximately 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com